Operations Co-ordinator

We are looking for an experienced Operations Co-ordinator to join our team.

PINCH is one of the UK’s most prestigious, creative and successful furniture brands, created by Russell Pinch and Oona Bannon. Since 2004 we have been designing and distributing our award-winning, contemporary furniture and lighting to a global audience.

We are a company with an uncompromising idea of what makes a perfect piece of furniture and our customers rely on us to deliver impeccable product and personal service. We are looking for a quality and systems literate, detail oriented, energetic individual, who understands stock business, and will be instrumental in making sure we provide products that delight and exceed expectations. Our ambition for our business is that our reputation is based on our service standards and customer experience, as much as our award-winning designs and quality of making.

The winning candidate will be a key integrator within our business, working with our workshops, collaborating with all divisions of team PINCH, and liaising with our customers themselves. We are looking for an organised, joined up thinker who will need to be able to think laterally, enjoy working collaboratively with strong communication skills, be confident driving solutions and know how to take ownership of tasks from start to finish. Training will be given to ensure sound and smart understanding of our product types, supply variables and our internal on and off-line systems. This role will be a fundamental part of the Operations team at PINCH, interacting critically with the Logistics and Procurement teams, but working to some extent with every part of the business. The winning candidate will own the internal processes relating to PINCH made-to-order products and will ensure our internal systems are reflective and always improved, accurately tracking stock within our business from the point of purchase to the point of delivery.

Operations Co-ordination key tasks:

Supplier scheduling, including:

  • Planning supplier schedules (for MTO & Custom products) in response to purchasing patterns and forecasting future sales

  • Managing free issue goods (fabric, product frames) within the business and to workshops

  • Ensuring suppliers deliver to agreed deadlines, co-ordinating with our workshops to prioritise urgent orders and working with Logistics Team to alert when goods are ready to be delivered to customers

Procurement co-ordination, including:

  • Purchase ordering of non core product ordering (eg. packaging)

  • Managing shipping of stock orders in

  • Stocking goods in & out of the system, working with Procurement team to keep Sales team up to date on changes to stock availability

  • Ensuring goods are moved through the business most efficiently

  • Checking and entering POs for MTO & Custom before they go into the supplier schedule

  • Order confirmation checking from workshop - ensuring all orders in system and dates updated

  • Cover for Procurement team holidays and busy periods

Logistics co-ordination, including:

  • Closing down deliveries (DNs) once goods have arrived/ been delivered

  • Making sure all delivery records are up to date (all DHL bills included)

  • Supporting Logistics Manager with multi-product delivery quotes

  • Ensuring all packaging and crate data (prices/dimensions/suppliers) is correct and up to date in the system

  • Cover for Fulfilment team holidays and busy periods

E-commerce support, including:

  • Working with Marketing team to ensure Shopify stock is up to date

  • monitoring any/all orders and communicating with online customers

Aftersales support, including:

  • Communicating with customers if any product/delivery issues arise, liaising with them to find a solution

  • Working with Operations and Production teams to resolve customer product issues in a timely and efficient manner within budget

  • Internal loss/recovery reporting - tracking replacement items and repairs required for reporting

System management: Working with external systems providers i.e. Workhorse, Pipedrive, Google Suite to keep all development work on track, resolve any bugs or issues and keep the team up to date on any changes or training requirements. Regular system performance check reporting.

Key skills:

  • Detail oriented and highly motivated

  • Quality and luxury literate, interested in design

  • Ability to manage a busy workload, working to deadlines

  • Joined-up-thinker able to work between departments seeing things through from start to finish

  • Numerically strong

  • Comfortable delivering Inventory and Retail Management Systems accuracy

  • Understand principles of profitability and warehousing efficiencies

  • Exposure to furniture production/retail a strong benefit

  • Understand of production flow a strong benefit

  • Excellent verbal and written communication skills

  • Ability to communicate warmly and effectively with customers

  • Proven capability in data management and reporting

  • Socially warm and confident, with a desire to be helpful

  • Fluent in English, both spoken and written

  • Enthusiastic, bright and willing to get hands dirty

  • Apple Mac and Microsoft office proficient


Based at the PINCH studio (Clapham North Art Centre, 26-32 Voltaire Road, London, SW4 6DH) with travel to PINCH shop: 200 Ebury Street, London, SW1W 8UN, as needed.

Line Manager: Operations Manager

Hours: Monday to Fri 9am – 6pm with a rotated Saturday cover at the shop - assume 1 in 4 (with day in lieu).

To apply for this role please send your CV and cover letter to [email protected] explaining why you would be a great addition to our team.

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