PINCH is one of the UK’s most prestigious, creative and successful furniture brands, created by Russell Pinch and Oona Bannon. Since 2004 we have been designing and distributing award winning, contemporary furniture and lighting to a global audience. Whilst we run a small studio our reach is wide, not only geographically but also in terms of our business activities, which span product design, design service, marketing, manufacture, procurement and merchandising.
Put simply we are furniture lovers who love to make well. We are driven by delivering beautiful products made with a genuine commitment to quality, coupled with expert, considerate and generous service. Quality is at the heart of all that we do, and our reputation has been hard won and is highly valued. We have designed our business as much as we design our products.
The successful candidate will join a tight and supportive team; responding to both in-showroom interest and remote enquiries, ensuring they are warmly serviced, with all the stock sales and commissioned furniture being beautifully managed, perfectly delivered, and accurately reported.
As we are a company that strives to make beautifully and to make to last, there is regular contact and collaboration with our makers and workshops, therefore experience of working directly within high end interiors and/or furniture will be a huge advantage. Our sales team understand the importance of building genuine and positive relationships and providing the best in considerate and efficient customer care. Applicants must be mathematically strong, comfortable using database driven sales software, have a strong commercial focus, good people skills, lateral thinking ability, and a genuine passion for contemporary design and manufacture, particularly at the luxury end.
This is a full-time role, Mon to Fri, 9am to 6pm with a rotated Saturday cover (assume 1 per month), based at our Pimlico Road shops.
Key responsibilities include:
Building and maintaining strong and genuine relationships with potential and existing clients
Thoroughly understanding clients’ needs, upwardly servicing where ever possible
Issuing quotes and keeping on top of these to ensure that they are progressing, tracked accurately and being won in a helpful manner
Processing sales orders, purchase orders and invoices accurately
Ensuring all bespoke orders are processed with an eye for detail
Working collaboratively with the studio's design team to interpret and project manage custom enquiries and commissions
Working closely with our roster of makers and workshops to track production
Being aware of how your live orders are progressing throughout the production process
Working closely with the procurement and delivery team, making sure that any special requirements are communicated and actioned
Taking an active part in client outreach to communicate new launches
Working in a collaborative manner to reach monthly and quarterly targets
Managing ongoing care of the sales database and its record accuracy
Key skills required:
2 years + sales experience working for a high-end brand
Inventory and sales system literate
CRM operation and experience a distinct advantage
E comms experience helpful
Experience of working within furniture and/or directly with Interior Designers would be a huge advantage
Socially warm and confident, with a desire to be helpful
Excellent written and spoken command of English
Confident, emotionally intelligent communicator, keen to help and engage in conversations
Numerical and confident working with numbers and margins
Confident in logistical planning
An ability to manage workload within a busy environment
A good eye for design and an appreciation of things done well
A natural collaborator, enthusiastic, bright and willing to get hands dirty
Apple Mac and Microsoft office proficient
To express your interest please email [email protected] with your CV and cover letter explaining why you would be a great addition to our team.