How to buy

We work closely with interior designers, architects and design professionals worldwide, supplying stock items and designing custom or bespoke solutions for their schemes. If you would like to apply for a trade account please fill out our trade application form here and one of our team will get back to you within one working day.

Much of our work, particularly our upholstery or bigger pieces of cabinetry, can be customised. We can vary the overall dimensions, finishes, colours and configurations to suit your needs, whilst always ensuring the core of the design is respected.


The custom icon appears on each product page where customisable variations are possible. If you have any questions on the feasibility of commissioning a customised piece please call us and we will be happy to talk through your requirements.

Specific product lead times can be found on product pages. They vary from immediate dispatch for in stock items to an 8 week made to order lead time, and 12 weeks for customised items. Lead times will be advised at the point of order confirmation, and confirmed two weeks before completion.

Online sales are typically dispatched within 7 - 10 days of order.

We ship our goods worldwide and our sales team can quote on delivery costs for both domestic and international customers. A quote will stipulate the delivery mode, either white glove (delivery and install into your home with packaging removed) or curb-side (where crated/packed good are left outside the premises). Please advise final postcodes and any access considerations at the point of ordering.

Online shipping costs are calculated at the point of checkout. Goods are typically dispatched within 7 - 10 days of order.

UK customers

We hope you are happy with your purchase, but understand sometimes circumstances require that stock goods are returned. Exclusions apply on the return of non-stock items. Made to order, custom, bespoke, and items that have been assembled cannot be returned, unless faulty.

When goods are signed for, it is assumed they are checked over and accepted in good working order. Customers should notify PINCH in writing to your sales agent or to [email protected] within 24 hours of receipt if goods are faulty or damaged. After this time PINCH cannot be held responsible for any damages to the goods. In case of damage please photograph for record, and retain all packaging.

A 20% restocking fee plus any incurred bank charges will be debited from the refund on stock goods sold via our sales team and accepted back to the business due to a change of mind. Stock must be approved by PINCH as returned fully intact, unused, and with all original packaging and swing tags for a refund to be processed. Delivery costs will not be refunded and any request for goods to be received back to stock must be received within 14 days of initial delivery.

Online sales

UK customers have the right to a cooling off period when items have been purchased online, and can request a refund on returned, intact goods and packaging. Refunds will not include any delivery charges and conditions must be met in full to qualify. A Returns Code (RC) will need to be requested within 14 days of receipt of goods for the distance-selling consumer right to return to apply. Once an RC code has been issued, customers can return the goods to the business within 28 days of the goods being originally delivered. If 28 days have gone by since goods were delivered, unfortunately we cannot offer you a refund. Goods returned without an RC, or to our shops will not be accepted.

Online customers looking to return goods should complete the Returns Application Form within 14 days of receipt of goods so we can prepare for the return. We aim to respond to your request for a return within 24 hours. Please note we only accept stock items that are unused, in perfect condition and returned with all original tags and packaging intact.

If the proposed return is agreed, you will be supplied with a Returns Code, a Returns Form to print out and send with the goods, and details of the UK address to return to.

The customer is responsible for arranging and covering the cost of returning the goods to us, and will remain responsible for all returned goods until they reach us and are accepted. Please note flat-pack items cannot be returned if they have been assembled. Our returns policy does not affect your statutory rights.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 working days. For security reasons, refunds can only be given by the same method that the original payment was made.

If you fail to take reasonable care of the goods before they return to us and this causes any damage or deterioration to the products, we will charge you for the reduction in value. You should use a trackable shipping service and purchase shipping insurance as we cannot guarantee that we will receive your returned item.

International Returns

We regret that we cannot accept international returns.

We partner with a select number of leading international retailers who present some of our collection to the wider world stage. These stockists carry a limited selection of our pieces. Please contact the store before visiting to ensure they have what you are looking for.