Privacy Policy

Details you provide us with about yourself and/or company will be held on our system for informative purposes, customer support, to facilitate order processing and marketing/advertising.

PINCH collect client contact information from orders placed online, trade account applications forms, product specification request forms, website browsing behaviour, online chat conversations, email correspondence, posted or telephone enquiries on our goods and services, or if contact details are exchanged in person. An individual’s contact data may be stored alongside any previous order history.

This information may contain:

• Personal contact information - name, company name, delivery or billing address, email address, contact phone numbers, professional title.
• Information regarding our products/services - details about products or services you have purchased/ enquired about.
• Information history - previous orders, payments against previous orders, credit history.
• Professional details – information you provide when applying for employment.
• Online browsing activity - when you browse our website we may also collect non-personally identifiable information such as what kind of device you used to view the website, the browser application, your browsing behaviour such as how many pages you visited, and information about how you navigated to the website – for example through a search engine, or by clicking on an advert. We may also collect your IP address.
• Marketing email requests - when you subscribe to our newsletter, enter a competition, answer a customer survey or take part in promotions, we may collect your personal information, feedback or contributions when answering questions. We may collect the details of any email communications we send to you that you open or click on, including the links you click on in those emails. We may collect any personal information you provide us with when you contact us via email, telephone, post, or social media.

When you submit your personal information you are asked to consent to us using your information for the purposes set forth in this privacy policy. We only collect information that you provide to us: if you would prefer us not to collect any personal information from you, please do not provide us with any such information.

Where necessary, we share personal data with third parties. Examples of this may include:

• When working with our partner suppliers, where they require contact details to fulfil our contracted services to the client.
• Where we are under a duty to disclose or share your personal data in order to comply with any legal obligation (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime).
• With third party IT companies employed to provide processing and storage services.
• Where information is shared with a processor, information will be securely transferred, and the data processor is obliged to maintain its security, and only use it for the purposes intended.

If you agree, we intend to send you relevant information regarding updates on our new collections, projects and events by email. These emails are infrequent, and we hope are appropriately judged to contain valuable content of interest for our clients and contacts.

We may also use your browsing behaviour to serve you personalised content on the site, or provide you with relevant online advertising relating to our brand and products. The data we gather in this context is non-personally identifiable. Please see the section on the use of cookies below.

If at any point you would like us to stop sending you communications, you will find a clear unsubscribe option and at the base of every email sent out.

Personal data will only be held for a period where there remains a legitimate purpose for its retention. After the expiration of that period, the data will be securely deleted.

We use cookies and similar technologies, such as tags and pixels (“Cookies”), to personalise and improve your customer experience as you use our websites to provide you with relevant online advertising.

Cookies are small files stored on your computer or mobile device when you visit certain web pages: we use encrypted information gathered from them to help improve your experience of the site. For example, they help us to track items you’ve viewed, to identify and resolve errors, or to determine relevant related products to show you when you're browsing. Please note that cookies can't harm your computer or mobile device. We don't store any personally identifiable or sensitive information such as credit card details in cookies.

These cookies are necessary for the correct functioning of the website, and they cannot be deactivated on our systems. Generally speaking, they are configured to respond to actions made by you when requesting services, such as adjusting your privacy preferences, logging in to your account or filling out forms. You can configure your browser to block these cookies or alert you when they are present; however, some parts of the platform will not work without them.

Functionality cookies help us verify your account and device so we can make it easier for you to access the website and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login and payment credentials and to remember choices you’ve made on the website such as your subscription preferences.

Analysis cookies help us analyse how the website is being accessed and used, and enable us to track performance of the website. They help us to know which pages are the most and least popular, and how many people visit the website.

These cookies are put in place by our advertising partners and can be present throughout the entire platform. Advertising cookies are used to collect information about the content you’ve viewed and to provide the best advertising experience. If you do not allow these cookies, you may receive advertising that is less targeted to you.

To protect your personal information, we take all reasonable legal, technical and organisational measures and precautions within our sphere of responsibility, as well as following industry best practices; to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Alongside the opportunity to unsubscribe from marketing/promotional emails, clients can also request to have all personal data removed from the PINCH system. This is to be requested in writing in order to acknowledge authenticity, to enquiries@pinchdesign.com. PINCH commit to never passing on your personal information to third parties unless we are required to do so by law.

By providing personal information to PINCH in any of the ways described in this policy, the Subject is agreeing that they are authorised to provide the information, and that they accept this privacy policy and that PINCH is authorised to process it.

We reserve the right to modify this Privacy Policy at any time. Last Updated 19/10/20.